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justshowtime
25-05-2011, 07:56
Scusate ma l'HUD di HM non dovrebbe funzionare per tutto? A me appare solo nei ring game ma negli MTT/Sit/rush le statistiche rimangono o tutte a 0 (sit e tornei) oppure di giocatori sbagliati (rush). Come mai?

sonosimone10
26-05-2011, 10:47
stesso problema per il rush (per sit e MTT non saprei dirti).
in più, da qualche giorno ha smesso di funzionare l'hand replayer.
ho scritto al supporto e mi hanno risposto con una serie di istruzioni che non capisco (non per l'inglese ma perchè non capisco niente di computer)

any help?

$MarraCash$
26-05-2011, 11:33
stesso problema per il rush (per sit e MTT non saprei dirti).
in più, da qualche giorno ha smesso di funzionare l'hand replayer.
ho scritto al supporto e mi hanno risposto con una serie di istruzioni che non capisco (non per l'inglese ma perchè non capisco niente di computer)

any help?

Postalo qui il procedimento! :) Vediamo di risolvere!

sonosimone10
27-05-2011, 00:34
Postalo qui il procedimento! :) Vediamo di risolvere!

Hi,

Which Operating System, Firewall, and Anti-Virus are you using?

Make sure windows is fully updated and change your Windows Control Panel > Regional Settings Format to English (USA).

Restart your pc.

Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe


If none of that helps, I would suggest a clean reinstall:

FAQ - Hold'em Manager Poker Tracking Software :: Using Revo Uninstaller (http://faq.holdemmanager.com/questions/126/Using+Revo+Uninstaller+)

FAQ - Hold'em Manager Poker Tracking Software :: Reinstalling HEM without Losing Preferences (http://faq.holdemmanager.com/questions/99/Reinstalling+HEM+without+Losing+Preferences+)

1) Export any custom HUD configs individually, make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files. If you have custom filters/reports/stats, just copy the entire \holdem manager folder before uninstalling.
2) Uninstall HM with Revo Uninstaller Pro - Uninstall Software, Remove Programs easily (http://www.revouninstaller.com) using the Deep setting. You do not need to uninstall PostgreSQL.
3) If given the option, on the 2 following screens of Revo, remove any registry entries and leftover files.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/Holdem_Manager_Setup.exe. You should un-check the PostgreSQL Option when running the combo installer.
6) Test if it for a while and see if it works


If that doesn't fix the issues, please reproduce the problem and attach a screen shot - Capture a Screen Shot of your Desktop or the Active Window in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)

Alos, please send us some log files.

Enable logging from the HUD options->Table prefs menu. When the crash happens again, go to the logs\log.txt file and move it to another location before you restart the hud. I want to get the 'crash' log.txt file after you finish playing. If you restart the hud before moving the log.txt file, it is overwritten.

Please email them to support@holdemmanager.net, with a link to this thread and your forum name.


Please attach your holdemmanager.config and prefs.xml file from C:\Program Files(x86)\RVG Software\Holdem Manager\Config. If your extensions are off you'll just see a file called holdemmanager and prefs. Windows hides 'known file extensions' by default. Configuring Windows To Show Extensions :: Scott Granneman (http://www.granneman.com/techinfo/windows/showextensions/)


From your Windows "Start" button, select "Run..."

Type DXDIAG in the "Open:" field and hit Enter.

DXDIAG will start, and may display a prompt that begins "Do you want to allow DxDiag to check if your drivers are digitally signed..." Answer "Yes" to this query if it appears.

A window entitled "DirectX Diagnostic Tool" appears, and in the lower left corner, a progress meter begins to advance towards the right as DXDIAG collects information relating to the system's hardware and Windows component configuration.

When the progress indicator disappears, hit the "Save All Information" button. Save this file as DXDIAG.TXT where it can be easily located. By default, DXDIAG will place this file on the Desktop.

Note: If you do not see a button that allows you to save the output, you will need to log on to Windows as the Administrator.

Attach this file
Regards,
fozzy


se ci capisci qualcosa gg